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Customer Services
Order line: +44 (0) 113 389 9899

FAQ

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Help & Contact

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Orders

Delivery

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Returns

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Stock availability checks

We endeavour to have all our available stock displaying on the website. On the product page for each of our products you can use the drop down menu to select your size. Where the item is not currently in stock in that size please select the size you require which will have ‘Email me when available’ next to it.

Once selected a link will become available beneath the product price that will enable you to sign up for an automated notification email when the item is back in stock.

Please note that not all of our lines are replenished once sold out.

Should you require specific information about the arrival of new products our Customer Service Team will be more than happy to assist you, Please call 0113 3899899

Product specifications

We endeavour to provide as much detail about our products as possible on the product page itself, but if there is anything additional you’d like to know then please get in touch via the enquiry form providing the product name, product number and product size.

Providing this information will allow us to quickly identify the product you refer to and to get back to you with the information required. We will provide the details within 48 hours.

Delivery Overview

We’re proud to be able to offer delivery of our fantastic product to over 30 countries and with standard and next day options available to our UK mainland customers. We work with a number of different delivery partners to make this possible. 

Please see below for our range of UK mainland, UK offshore and international services.

On all of our delivery services online tracking information is available using the tracking number and link provided on your dispatch email. All parcels are despatched on a signed for service, we recommend you do not change this. If you wish to do so Larizia do not take responsibility for lost items.

Please note that for all of our delivery services deliveries will take place Monday to Friday between 9am and 5pm. There will be no deliveries on a Saturday or Sunday.

Returns Overview

Naturally we hope that you are delighted with your purchase, but understand that there may be reason for you to wish to return it.

Christmas Returns

To ensure you receive your order in time for Christmas orders using our 'Standard Delivery' service have until Tuesday 20th December to place your order. Orders using our 'Next Day/Priority Delivery' service have until 1pm Thursday 22nd of December to place your order, to ensure you receive your order in time for Christmas.

 

 

We have extended our returns period. Orders placed online for Christmas Gifts, will have until the 14th of January 2016 to return their order for an exchange or refund.

Returns

You have 28 Days to return your purchase for a refund. We offer free UK returns at Larizia on all full price orders. You just need to return your order via your local post office using the free returns label received in your parcel.
Please return your purchases back to us in the condition and packaging you received them in. Once we have received the goods back, we will either refund the product in full. Larizia does not refund outbound postage.

Our returns address is:

Larizia Returns
74 ST John's Wood
London
NW8 7SH
Returns Line: +44 (0)113 3899899
Opening times: Monday – Friday 9am – 6pm, Saturday - Sunday 9am - 5pm.

A member of our team will notify you when we have received and processed your return.


All items must be returned in the condition and packaging you received them in.